Interactive Voice Response (IVRs)System
Interactive Voice Response (IVR) automates interaction with telephone callers. IVR System is a technology that automates interactions with telephone callers. Enterprises are increasingly turning towards the IVR System to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company. Historically, IVR System solutions have used pre-recorded voice prompts and menus to present information and options to callers, and touch-tone telephone keypad entry to gather responses. Modern IVR solutions also enable input and responses to be gathered via spoken words with voice recognition.
IVR solutions enable users to retrieve information including bank balances, flight schedules, product details, order status, movie show times, and more from any telephone. Additionally, IVR solutions are increasingly used to place outbound calls to deliver or gather information for appointments, past due bills, and other time critical events and activities.